Privacy Policy

1. Who We Are

Resofa
Website: https://resofa.co.uk
Email: hello@resofa.co.uk
Address: 20 Tilson Road, Marble House, Baguley, Wythenshawe, M23 9GF

Resofa sells second-hand and ex-display sofas and furniture through our website. For the purposes of data protection law, we are the “data controller.”

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details and purchase history
  • Messages sent via our contact forms or email

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device information (browser type, operating system)
  • Usage data (pages visited, time spent on site)
  • Cookies and tracking technologies (see Section 7)

Payment information

We use secure, third‑party payment processors.
We do not store or have access to your full card details.

3. How We Use Your Information

We use your information to:

  • Process orders and deliver your furniture
  • Communicate with you regarding your order
  • Respond to enquiries and provide customer support
  • Improve our website and user experience
  • Send updates or marketing emails (only with your consent)
  • Maintain records for legal and accounting purposes

4. Legal Basis for Using Your Data

We process your data based on:

  • Contractual necessity – to process your order
  • Legitimate interests – improving website experience and customer service
  • Legal obligation – record-keeping, tax, and compliance
  • Consent – for marketing communications

You can withdraw your consent at any time by contacting us.

5. Sharing Your Information

We do not sell your personal data.
We may share your information only with:

  • Payment providers (e.g., Stripe, PayPal)
  • Delivery and courier companies
  • Website hosting and IT service providers
  • Marketing platforms (only if you opt into marketing)

All third parties are required to protect your information in line with data protection regulations.

6. Data Retention

We keep your personal data only as long as necessary for:

  • Order fulfilment
  • Customer service
  • Legal, tax, and accounting obligations

In most cases, this is 6 years, unless a longer retention period is required by law.

7. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enable website functionality
  • Analyse website traffic
  • Improve user experience
  • Support marketing or advertising features

You can manage or disable cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data (“right to be forgotten”)
  • Restrict or object to certain processing
  • Data portability
  • Withdraw consent

To exercise any rights, contact us at:
[Insert contact email]

9. Data Security

We take appropriate technical and organisational measures to protect your information from:

  • Unauthorised access
  • Accidental loss
  • Misuse or alteration

Despite this, no online data transmission is 100% secure.

10. International Transfers

If our service providers operate outside the UK, we ensure your data is protected through one of the following:

  • UK adequacy regulations
  • Standard Contractual Clauses (SCCs)
  • Equivalent legal safeguards

11. Updates to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we use your data, contact us at:
hello@resofa.co.uk
20 Tilson Road, Marble House, Baguley, Wythenshawe, M23 9GF